Refund Policy
Welcome to MediaPortal! We're dedicated to offering you the best pizza experience, and our refund policy is designed to ensure your satisfaction with every purchase you make from our website, mediaportal.site. If you have any issues with your order, we invite you to review our policy below and contact us at +39 06 488 0465 to resolve your concern.
Order Cancellation
If you need to cancel your order, please do so within the first 5 minutes after placing the order. Due to our commitment to processing orders quickly, we cannot guarantee cancellation requests after this period. If you miss this window, you may still contact us, but please understand that your order may have already been prepared or dispatched.
Refunds for Incorrect or Damaged Orders
If you receive an order that is incorrect, incomplete, or damaged, please contact us within 2 hours of the delivery time, and we will arrange for a replacement or refund. It's essential to contact us promptly and provide a clear explanation and, if possible, photographic evidence of the issue.
Food Quality
Your satisfaction with the food quality is our top priority. If you are not satisfied with the quality of the food, please contact us within 2 hours of receiving your order. We may offer a replacement or a refund to your original method of payment, depending on the situation's specifics.
Non-refundable Items
Please note that some items are non-refundable, including:
- Gift cards
- Any food items that have been partially consumed
- Customized orders that were prepared according to your specific instructions
Processing Refunds
Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. If the refund is not visible on your account within one week, please first check your bank account again, then contact your card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please get in touch with us at +39 06 488 0465.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, call us immediately upon discovering the fault and we will arrange for an appropriate solution.
Contact Us
If you would like to discuss a refund or exchange, please contact us at:
- Phone: +39 06 488 0465
- Address: Pizzeria Bella Napoli, Via Nazionale 256, 00184, Rome
We're here to ensure you enjoy your meals with MediaPortal and have a seamless experience with your purchases. Your feedback and satisfaction are vital to us.
Last Updated
This policy was last updated on April 1, 2023.